Q: How do I take care of my new jewelry?
A: To keep your silver looking shiny and new, we recommend clean it with a soft, non-abrasive cloth in warm water and dish soap, preferably Dawn. Polishing with a jeweler’s cloth designed for silver is also ideal.
You can avoid tarnish by wearing your silver jewelry often. The oils in your skin will “clean” the silver and keep it looking shiny. Contact with household chemicals, perspiration, rubber, substances which contain sulfur, chlorinated water, and direct sunlight will cause corrosion and tarnish, so it’s a good idea to remove silver jewelry when doing household chores or swimming and sunbathing. Lotions, cosmetics, hair products, and perfumes also accelerate tarnishing, so put on your silver jewelry last.
Q: Is there nickel in Argentium silver?
A: No, Argentium Silver is hypoallergenic.
Q: I don’t know my ring size, what should I do?
A: Measuring your ring size is easy. Grab a ring that fits the finger on which the JB Gampe creation will be worn on. Measure the inside diameter of your ring with a ruler in mm. Find the matching measurement in the table below. If your ring size falls between 2 sizes, we suggest that you select the larger size.
Q: How is the jewelry you make sustainable?
A: The Argentium Sterling Silver that we use is made from reclaimed silver and its sources are guaranteed by Argentium International Ltd. We also keep all of our bits and pieces and use them in our creations.
Q: I’d like to see your jewelry in person, can I come to your studio?
A: At this time, we do not have a storefront at our studio. We are working with local boutiques that share our same vision to carry our products. Check back to see who we’ve partnered with.
Orders & Shipping
Q: What happens if the package is delivered damaged or late?
A: We would love to be able to hand deliver every item we make, unfortunately, that’s not possible. We are not responsible for your package once it leaves our studio. Please understand that your package is in the care of USPS when it leaves us; we are unable to guarantee that USPS will deliver the package undamaged and on time. We do our very best to get your package out in a timely manner. We do provide you with a tracking number so that you may track it’s journey to you. If we run into any delays, we will contact you immediately.
Q: Do take customer orders?
A: Yes, we certainly do! We’ve made custom jewelry to help celebrate many of life’s special moments. Please take a look at our Custom Jewelry page and reach out to us for pricing and timing.
Q: Is it safe to order on jbgampe.com?
A: Yes, it definitely is. We use industry standard encryption technology when receiving and transferring customer information.
Q: Will I be charged sales tax for my purchase?
A: We are required by law to charge state and local sales tax for orders shipped to states in which we do business. At this time, we will only charge sales tax in California.
Q: Will my purchase arrive gift wrapped?
A: We ship all of our items in a microsuede pouch that we sew in our studio.
Q: Can I ship directly to someone as a gift?
A: Sure! Just place their address in the “Ship To” box and if you’d like us to include a message (1-2 lines) please leave that in the comment box. All invoices are emailed and the price will not be included in the package.
Q: What if I need extra help about my purchase or need some advice?
A: Send us an email at: email@example.com or text us at (424) 248-7258.
Q: When will my order be shipped?
A: Please allow us 5 days to process your order. If an item needs to be made and materials are not in stock, we will inform you of the ship date.
Q: Do you ship internationally?
A: At this time, we do not sell or ship internationally.
Q: Do you ship to PO Boxes?
A: To ensure the secure delivery of your order, we do not ship orders to post office boxes. However, we are able to accept post office box addresses for your billing needs.
Q: Why didn’t I get complimentary shipping?
A: There could be a few reasons why: 1) The price of the items must meet the required amount. 2) Sales tax does not count toward the total amount. Or 3) Multiple items totaling the required amount sent to multiple addresses.
Q: Can I cancel my order?
A: Yes, you can. As long as your order has not left our studio for delivery, your order may be cancelled. Send us an email at: firstname.lastname@example.org or text us at (424) 248-7258.
Returns and Exchanges
Q: What is your return / exchange policy?
A: We offer a 30-day return policy on items that meet the following criteria. In order to be eligible for a return, you must email us within 30 days of receipt. Pre-approval must be provided by JB Gampe for return or exchange prior to the item being shipped. Return and exchange shipping is to be paid by the buyer. Items must also be unworn and all original packaging intact, including the ‘How to care for your jewelry’ card. We do not reimburse original shipping charges (if paid) incurred on your shipment.
Please note that our custom made pieces are not eligible for return.
Q: How do I start a return?
A: Send us an email indicating your desire to return or exchange an item within 30 days of receipt. Include your name, order number, phone number and reason for return or exchange. Photographs and a description of your concern will help us better understand the return or exchange request. Returns and exchanges are approved on a case-by-case basis by JB Gampe. Once approved, we will provide you with our studio address.
Q: How long will it take to process a return?
A: Once received back at our studio, we will process it right away. We’ll send you an email update once we process your return and refund your original method of payment. It can take up to 5-10 business days for refunds to appear back on your credit card, PayPal or Amazon account.